FAQs

What materials do you use?

I use jeweller wax to hand carve all Hey Lover pieces and then have them cast in recycled sterling silver or 9ct gold.

What is gold vermeil?

Gold vermeil is a jewellery finish that combines the appearance of gold with the affordability of sterling silver as its base metal.

I will create the piece in sterling silver and a layer of pure gold, 18 karats or higher, is electroplated onto the sterling silver base metal.

The piece then undergoes a heat treatment process, which fuses the gold layer to the base metal, creating a permanent bond.

This is a great option for those who want the look of gold without the price tag of a solid gold piece.

Gold Vermeil vs. Gold Plated

Gold vermeil is often compared to standard gold-plated jewellery, but there are notable differences:

Thickness: Gold vermeil features a thicker layer of gold compared to regular gold-plated jewellery. This results in a more durable finish that can last for years with proper care.

Quality: Gold vermeil uses higher-quality gold, typically 18k or higher, which gives it a more genuine gold appearance and lasting shine.

Longevity: Gold vermeil jewellery tends to maintain its shine for an extended period, making it a great investment.

How to care for your jewellery

Whether you choose a silver, gold, or 18k gold vermeil piece, proper care is essential to keep your jewellery shining for years to come.

Please refer to the jewellery care page for best practices to ensure your Hey Lover jewels continue to shine and sparkle for years to come 💎

How to find your ring size

Finding your perfect ring size is the most important step in creating your Hey Lover jewellery. To find your size, please visit the sizing guide here.

Shipping

All orders are sent by registered post. 

Domestic within Ireland €11: Please allow 1-2 working days for your package to arrive once it has been shipped.

International shipping:

Europe & UK €13: Please allow 2-3 working days for your package to arrive once it has been shipped.

United States & Canada €22: Please allow up to 3 weeks for your package to arrive once it has been shipped.

Australia & New Zealand €28 Please allow up to 3 weeks for your package to arrive once it has been shipped.

Rest of the world: Please get in touch for specific shipping rates. 

All packages are registered and tracked. Don’t hesitate to reach out if you have any requirements or concerns on your order's location.

Please note: International orders may incur additional customs or import duty charges depending on the destination country. These costs are not covered by Hey Lover, therefore, you will be responsible for them. Costs vary between countries, I recommend contacting your local customs office to find out how much these charges will be before placing an order.

Returns

If you are not happy with your new piece, you are able to refund it, exchange or receive the value amount on a gift card.

To be eligible for a return, you must return the item within 14 days, it must be in the same condition that you received it, unworn or unused and in its original packaging.

Please get in touch as soon as possible through the contact form or email heylover@gmail.com.

T&C's

All jewellery is handmade to order so please allow up to 3-6 weeks for its creation and shipment to you. If you need it for a specific date, get in contact and I will see if I can work some magic.

All Jewellery is sent via registered post and Hey Lover Jewellery is not responsible for lost, stolen, or damaged goods once an item has been shipped.

If you are not happy with your new piece, you are able to refund it, exchange or receive the value amount on a gift card.

To be eligible for a return, you must return the item within 14 days, it must be in the same condition that you received it, unworn or unused and in its original packaging.

Please get in touch as soon as possible through the contact form or email heylover@gmail.com.

Hey Lover Jewellery is not liable for any adverse reactions to metals. Metal information is clearly stated in the item listing, and as such, Hey Lover Jewellery cannot offer refunds based on metal allergies. Please ensure you have no allergies to listed metals before making a purchase.

It's important to note that each Hey Lover piece is handmade with love in Dublin. We cannot accept returns based on slight variations, as these differences are inherent in the handmade nature and/or natural properties of the stones, making each piece special and unique.